Expert Roofing – Privacy Policy

Last Updated: September 2026

1. Introduction

Expert Roofing (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit expertroofing.us, submit a form, request an estimate, communicate with us, or use any service we provide in Mississippi.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide

• Name

• Phone number

• Email address

• Property address

• Photos or videos you upload

• Details about your roofing issue

• Insurance claim information (optional)

• Messages sent through our chat widget, forms, or SMS

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on site

• Referral source

This data helps us improve website performance and user experience.

C. Information From Third‑Party Tools

Expert Roofing uses GoHighLevel (GHL) for:

• Forms

• Chat widgets

• Scheduling

• CRM

• Email/SMS communication

GHL may collect technical data to operate these tools. Their privacy practices apply as well.

3. How We Use Your Information

We use your information to:

• Provide roofing inspections, estimates, and services

• Communicate with you about your project

• Send appointment reminders and updates

• Deliver storm alerts or maintenance notifications

• Improve our website and customer experience

• Respond to inquiries submitted through forms or chat

• Maintain internal records and job documentation

• Assist with insurance claim documentation (when requested)

We do not sell your information to any third party.

4. SMS, Email, and Phone Communication

By submitting your information, you consent to:

• SMS messages

• Phone calls

• Emails

These may include:

• Appointment confirmations

• Estimate updates

• Project notifications

• Storm‑related alerts

• Promotional offers (rare and optional)

You may opt out at any time by replying STOP to SMS or contacting us directly.

5. Cookies & Tracking Technologies

Our website may use:

• Cookies

• Pixels

• Analytics tools

• Tracking scripts

These help us:

• Improve site performance

• Understand visitor behavior

• Optimize marketing campaigns

You can disable cookies in your browser settings.

6. Data Sharing

We may share your information only with:

• Trusted service providers (e.g., GoHighLevel, email/SMS platforms)

• Insurance adjusters (only if you request assistance)

• Payment processors

• Subcontractors working on your project

We never sell or rent your personal information.

7. Data Security

We take reasonable measures to protect your information, including:

• Secure CRM storage

• Encrypted communication channels

• Restricted access to customer data

• Regular system monitoring

However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Your Rights

You may request:

• Access to your information

• Correction of inaccurate data

• Deletion of your data

• Opt‑out of marketing communication

To make a request, contact us using the information below.

9. Children’s Privacy

Expert Roofing does not knowingly collect information from children under 13. If you believe a child has submitted information, contact us and we will delete it promptly.

10. Links to Third‑Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.

12. Contact Information

Expert Roofing Biloxi • Wiggins • Poplarville, MS Phone: 228-331-1215  Email: [ExpertRoofing97@gmail.com  Website: https://expertroofing.us